Internet Shopping.

  morddwyd 10:44 21 Mar 2014
Locked

When shopping on-line I tend to use those with a proven record like Amazon or John Lewis.

However, this is not always possible, and I an amazed at the number of dodgy operators, UK based, who are still out there.

Just in the last week or so I have twice ordered goods and received sighting else, and when I complained was told it's exactly the same product, packaged under a different brand name.

I also received a defective item and when I asked to return it I was told nothing to do with them, contact the manufacturer.

I'm sorry, but if I wanted XYZ product, that is what I would have ordered, not ABC product.

Similarly, if you sell me a broken item I expect you to replace it.

Presumably, since these companies remain in business, they obviously get away with it most of the time.

What really surprised me is that when I complained to Trading Standards about the refusal to exchange the defective goods, I was told nothing to do with them, but to contact Citizens' Advice.

Is that English consumer law these days?

  Batch 12:32 21 Mar 2014

As you probably know, legally the responsibility for the goods lies with the vendor, not the manufacturer. It is as black and white as that.

But are you certain that the businesses concerned are even based in the UK?

  morddwyd 16:40 21 Mar 2014

Yes, one was an Amazon Marketplace seller from Kent, one is from Whittington and the other from Chester.

  spuds 16:47 21 Mar 2014

A couple of years ago the Office of Fair Trading and Trading Standards conducted a survey on 'on-line' shopping, and they found that there was an alarming rate of supplier's who didn't understand or totally ignored the Distance Selling Regulation, and at that point, I believe they were going to attempt to re-educate those that were failing in their legal duties and obligations.

I do a lot of internet shopping, usually with the likes of eBay, Amazon, Ebuyer, Toolstation, Screwfix, and to be very fair, I have very few problems, and when I do, the problem is usually amicably and quickly resolved.

But going a little further, I once did a deal with a guy on eBay, and it got well out of hands. Seeking legal advice, it was suggested that I use a very old law that's hardly used or heard of nowadays. This is called 'Aplunder' or something on those lines. I am owed £thousands, should I wish draw on my claim :O)

But going back to the original post, some supplier's will inform you that a substitute might be possible. If I have any doubts, I usually email for information, and then go from there.

  cruiser2 19:04 21 Mar 2014

I recently bought some light bulbs. I could have done it on line but did it by phone as I wanted to make sure I was ordering the correct fitting. When the bulbs arrived, they had four small prongs instead of two. They were delivered on Saturday so I phoned them. Replacement bulbs were sent out the same day and they refunded the return postage. The total order including P & P was just over £14.00 It is not a large company but specialises in light bulbs. Much cheaper then local electrical supplier.

  morddwyd 19:18 21 Mar 2014

One of the companies has now told me I must return the goods and they will refund me.

I have told them no, the goods are unwanted and unsolicited and they must coolest them. I have reserved the right to sell then after thirty days to defray expenses.

In the meantime I have raised a dispute with PayPaal.

  Ex plorer 08:42 22 Mar 2014

Bought well over 600 items from eBay and only two mishaps, and both were settled through PayPal.

Never had a problem with Amazon to date, I have been lucky with all purchases over the past nine years.

Many other items bought from various shops and dealers without problem, If I can check on there past history I will before making a purchase.

  morddwyd 10:28 22 Mar 2014

I do most of my shopping on line,perhaps half a dozen items a week from from Amazon, and two or three a month from e-bay. If PayPal is an option I variably use it, with very few problems, usually quickly resolved.

That is why I am so surprised to have a sudden run of problems, on things as diverse as toothpaste, flyspray and a telephone answering machine!

  spuds 10:46 22 Mar 2014

Perhaps a word of warning regarding purchasing electrical goods via eBay or MarketPlace.

I made a charger purchase via a eBay 'top seller' a year or more ago, and the item fell apart while removing from the 240 volt wall socket (thinks child safety and possible serious injury). Got in touch with the supplier, and they were not aware or sure of the regulations and kitemarks on electrical goods. I reported this to the local Trading Standards, and the information was passed onto the Trading Standards in the sellers area. The TS in that area made a visit and inspected the premises, and at the same time (apparently) took no further action except to 'educate' the seller on the relevant regulations for electrical goods?.

  john bunyan 16:29 22 Mar 2014

My local PC repair guy (normally very savvy) kindly ordered a iPhone 4s battery on line, and for once, used his debit - as opposed to credit- card. In a few days his account was stripped of thousands of pounds (he thinks the seller was an Indian purporting to trade in the UK) and it has taken a long time to get HBOS (less than helpful) to refund it. In the meantime his account would not pay his direct debits including mortgage.

I prefer where the price is not too great a premium to buy from shops due to the hassle factor of returns, but morddwyd is correct in his view of the law.

  wiz-king 17:14 22 Mar 2014

With some 'brands' also being sold under another name - think Qualcast mowers and Argos - abet with minor differences - then it is surprising that this does not happen more often, but the retailer should inform you before sale that it is re-badged.

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