Can anyone help me on this one, because with the experience I have had so far with Mesh there doesn’t seem to be any life in their Customer Services Department, intelligent or otherwise?
I ordered a Mesh X-treme 9 –4000 Pro at the end of January this year after seeing the spec on their web page. At the time I also telephoned their office to confirm that the network card included in the spec would be compatible with my laptop, and other computer. I was assured that it would be. The gentleman took my order and payment details over the phone and my new PC duly arrived and I was suitably impressed. I set it up and when I looked for the external connector to attach the shiny new Asus antennae that I had been provided with I couldn’t locate it. I checked the system and then discovered that there was no network card installed.
I then spent fruitless days attempting to get through to the Customer Services Department. I wrote two letters to the Customer Services Manager and had no response. I then faxed copies of the letters, together with the printout that I had taken from the web page at the time of order that contained the spec and requested my money back, as they had contravened the Sale of Goods Act. Finally I received a call from a very polite young lady named Rita who told me that in view of the circumstances, they would send out a technician to install the card onsite. That was three weeks ago and I am still waiting.
I still cannot get through to anyone in any department even after sending emails to the customer service department. I would be very grateful if anyone out there could give me a name and contact number of any one at Mesh who has the intelligence to resolve this problem for me. Also if any of you happy shoppers out there are looking for a nice new computer then please heed this cautionary tale!!