Two weeks later no phone call was made and once again we were left to call Evesham in fact Six times holding aprox twenty minutes each time to then be told all the senior staff that are dealing with our purchase were in fact in meetings, on other calls, every excuse! Numbers and messages left and no return calls.I then contacted the managing Director’s office& spoke with his P.A. Initially I took her attitude to be helpful and in someway apologetic of the disgraceful way in which Evesham had treated us. I went through everything with her and even though her job description is actually personal assistant she took it upon herself to be a diagnostic engineer during the phone call and said she believed it was a consumer fault and said it was software corruption she suggested maybe a virus. To be honest I think she would have suggested anything that deferred responsibility from Evesham. I explained that the only software we in fact purchased was in fact from Evesham the she quizzed more and blamed us once again this time she said that the computer came with a free trial of antivirus and we had purchased & installed Norton antivirus (from them I hasten to add) and this had led to the corruption. She said to leave it with her & said she would get back to us. I emailed twice for an update & eventually She emailed me on the 6/12 to say computer was ready to be returned & that a customer care decision had been made & that someone would be in contact. On the 9th I contacted again once again I asked to speak to the senior staff members involved once again they were all busy! So I spoke with a man in technical support & explained the situation to him and told him that if Evesham had actually found a fault and then it had been fixed then we would be happy to take the computer back but the fact that Eveshams stance was that there was not fault made us dubious as we had confirmation from our engineer that stated different coupled with the fact that we could not even boot the system up made us reluctant to do so. He also said he was not in a position to sanction anything but told me that a senior staff member would call back that afternoon. True to form no phone call came so I once again phoned & spoke to the MD's P.A and explained how unhappy we were with lack of customer services & to have bought a computer that didn’t work and now not even have it in our possession.Her attitude then changed no longer helpful she actually took to accusing us of causing the fault, being liberal with the truth when first reporting it (!) this is the fault incidentally that they didn’t find! she advised me that Evesham were not prepared to ship computer back to us that we would have to pay she also said NOTHING had in fact been done with the computer??!! I told her that I had no intention of paying for it to be returned, how naive I thought they were going to shower me with free upgrades because of all the hassle they'd put me through! On the Monday nobody from C/S contacted. I emailed the P.A to state her theory had no bearing on the fault as when the system was wiped & the new hard drive installed no antivirus was present yet the problem remained. When the system first proved faulty I actually logged the complaint with my Credit card provider so I got back to them on the 19th Dec they told me I had 2 days to instantiate a chargeback so I faxed in all documents I had that to pertained to the Evesham purchase. The money was credited in Jan then in Feb Evesham contested the chargeback & it was reversed. I was really annoyed at the voucher they presented as they claimed not only was there no fault but also that I had insisted that the problem was the hard drive and the new hard drive was also fault free, the very person that had to employ the services of an engineer to reinstall windows apparently was able to now diagnose! This was a downright lie they also stated that the computer was waiting for my authorisation to be returned!!?? So my computer was held to ransom, no money for it & no contact with Evesham! Apparently AIB Mastercard could do no more for us.
(part 3 nxt told yer it was a novel actually make that a trilogy!)