Host hasn't renewed my domain URGENT

  Gingermum 08:39 13 Jun 2005

My host Joshua Internet has not renewed my name although I have paid and according to my account it is paid. However, Thursday last I got a reminder from 123-reg and on Friday from Host Europe. I have raised 2 support calls, send 5 emails and left a message on the telelphone. Absolutley no response. It expires tomorrow. (click here)
What can I do?

  spuds 16:25 13 Jun 2005

You mention three different companies. Who did you try to contact--Who registered your domain, was it 123-- And was the domain registered through Nominet UK.

  Gingermum 17:11 13 Jun 2005

Joshua sold me the name and I paid them on May 3 to renew it. They have obviously bought the name on my behalf from 123-reg, who contacted me again this morning and are trying to help me get the name onto my own account. Even if it means I have to pay again it's better than losing it, especially now which is our busiest time of year.
I've had to fax proof of ownership and identity so I'm hoping that it will get sorted by tomorrow when the domain expires. But don't hold your breath.
I eventually got a response from Joshua this morning, but nothing to say that it has been resolved.

  pj123 20:05 13 Jun 2005

This appears to be registered to Janet Hammersley which does expire on the 14th June 2005.

click here

Have you tried ringing the number +44.1159170000

  Forum Editor 23:16 13 Jun 2005

and that registration expires on 14th June, as you say.

The technical contact is shown as Host Europe Internet Limited of Portland Street, Beeston, Nottingham, NG92LP

Their phone number is as stated by pj123.

They are the people who you should contact as a matter of urgency with regard to the renewal.

  Gingermum 07:13 14 Jun 2005

What a pity Host Europe didn't reply to my email request for help on this matter. I'll give them a try.

  Gingermum 11:20 14 Jun 2005

Joshua eventually got their act together and the domain was renewed this morning. Cutting it a bit tight. Good thing I wasn't on holiday and away from my computer.
No apology mind you.

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