Salutory lesson I'm afraid: today I joined AOL BB Gold online after being on BB Silver for some months, enticed by the special promotion of £19.99 p.m.for the first 3 months instead of £24.99. I received their email acknowledgement of my order and in the terms, you've guessed it, £24.99 p.m. for the full 12 month term. I called the helpline and was told that the offer only applied if I ordered over the phone! However, I called the 0870 number they advised and after quite a while of waiting, after telling them that I would cancel, they reverted the price to £19.99! Adding injury to injury, I've just realised I was paying them 7.5p a minute to sort out it out!