Hello everyone,I have just changed my ISP from Orange to TalkTalkso far I am not very impressed, here is a precis of my dialogue with their helpline when I finally got through.As I have a Slough postcode they must have assumed that I am fluent in URDU, I was able to understand their helpline assistant but it was painfully dificult.TalkTalk say that it takes about 2 Hrs to do the connection.When I had no connection for a day I phoned them and this is the gist of the conversation.ME "you say it takes 2 Hrs"TT "yes that is to connect it, it takes up to 48Hrs to activate it"ME "OK, so will it work tomorrow"TT "up to 48Hrs don`t try to connect too soon"ME "I can`t connect at all as you have not sent me the modem or the CD and start up pack"TT "we will send that later"ME "you state in your info that you will send this before the connection date which makes more sense does it not"TT "will send it up to 7 working days"ME "so I have no connection for about a fortnight"why have you not sent it before now?"TT "It is to stop people trying to connect before we have done the connection"ME "Surely they won`t be able to connect before you have done the connection but it would be useful to have the modem and the CD ready for when the connection is made."TT "5 to 7 working days"ME "so I can`t get a connection till then?"TT "do you have a modem"ME "yes"TT "use that then"ME "I will now I know that I can but I should have your pack as stated in your welcome brochure, why have I not had this?"TT "to stop people trying to connect before they are connected"ME "we did this earlier, if I can use my own modem then surely I could have used it to try to connect before you had done the connection, this makes no sense at all to me"TIME TO GIVE UPAnyone else experience of this companyRay
There are websites in abundance about talk-talk, and every one has not one good word to say about them.
May have done the wrong thing then, I would have thought that I should have had learnt by now.Seemed like such a good deal.
Worked for me. Never had a problem.
Time will tell, not a good start but I will see what happens. Ray
Hi kindly,My phone bill was about £120 a month and my internet £17.99. So I want to give this a try, maybe I am a little hasty with my critisyms.
can`t spell either.
I've been with TalkTalk for 14 months and, apart from initial problems due to the huge demand at the time, have had no complaints since.About four months ago I was switched from 2MB to "up to 8MB" on TT's own LLU equipment and consistently get 6MB to 6.6MB.The monthly £20.99 charge with TalkTalk International3 is staggering value for money and no other ISP has come anywhere near it yet.My best mate acquired BB at home for the first time through TalkTalk last month and was up and running in about 13 days from placing his order at a local Carphone Warehouse outlet.
Maybe all will be well, just a bad start I hope and not the shape of things to come.
This thread is now locked and can not be replied to.
OnePlus 5 review
Alice Saey's mesmerising animation for Dutch singer Mark Lotterman
iPad Pro 10.5in (2017) review
Comment booster votre iPhone ?
© Copyright 2017 IDG UK. All Rights Reserved.