This was shown as in stock on their site. After a week of not hearing anything i asked for a refund via email. Two days go by and i hear nothing. So i phone them up and they cancel my order and say they will refund me (my money had been taken out immediately after ordering.) A few days go by and i do not see my money so i send in a support request and again they say they will refund me but, nothing happens. It is now almost two months later, i have sent 2 emails, 6 support requests,2 phone calls and 1 recorded letter. All of which have either been ignored or promised to be refunded immediately.
Is there any way of obtaining my money without going through the small claims court? As i don't want to go through the hassle or expense of simply getting a refund which i am owed.
Many Thanks for your time in reading this, one very angry customer :(
Your bank should still be able to help you, either on a safe Internet buying policy or, if you have a Visa debit card, in a manner similar to that for a credit card (that's the case, at least, with the Halifax).
click here and/or a polite letter stating that you will give them 10/14 days in which to reply and return your money. After that time you will commence court proceedings and apply for 'all' costs against the company. Address the letter (recorded) to the company secretary or managing director.