Help !! Modem woe's

  Bike-it 14:36 13 Aug 2005

just been on the phone to Tiscali regarding my set up, sometimes when i switch my computer on the modem sometimes does not load, and a message saying Failed to connect to remote computer, unable to establish a connection, i would normally have to restart the computer sometimes up to three times before the modem will load, so Tiscali have advised me to buy a new usb cable as they say that the one i am currently using is faulty, ok which one do i buy, i need a v short one, some have little connector type things attached some have just the cable what's the difference.

  Kate B 15:10 13 Aug 2005

Hmm, sounds more as though the modem itself might be iffy, but a new cable is worth a try. Just unplug it from the modem and the computer and take it into your friendly neighbourhood computer store and ask them to point you in the direction of a replacement.

  Stuartli 16:46 13 Aug 2005

I presume you are using a BB modem - if so just pull the USB cable out of the modem for a few seconds and reinsert.

Allow time for the modem to initialise (both lights on and steady) and you should find it works OK.

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