As a matter of principle:
Why has MBS not responded earlier to postings, queries, questions raised in this forum?
If indeed MBS has deemed PCA's forum as ".....tried to treat the subject with a degree of fairness and balance...." the company must have been aware of the controversy its billing system has caused.
This forum would have been a good platform to respond to than and there.
Again ".....if this forum has so far tried to treat the subject with a degree of fairness and balance...." does this indicate that other forums didn't discuss it in an objective manner?
What steps did MBS take to proactively get involved in any discussion and be counted?