Many will say that the spec is very low, which it is, but it's almost identical spec to the desktop I'm using now.
So yes it will run MS Office (Works is a cut down version of Office). The RAM could do with upping to at least 256.
Can't see what OS is on it, I'm guessing Win98SE.
Unless the item is vastly different from the description on the site, then you will not be able to claim a refund or eschange it.
The term is Caveat Emptor or 'let the buyer beware'
If the lappy works as it should, display wise, DVD reads OK etc then I would say it's not a bad deal as lappys are always more expensive compared like for like with desktops