Just wondering as I'm on the 256k speed and had 2 letters one said I would be upgraded in Feb the other said the end of March. Its now April and no upgrade. I've tried to do it manually but it won't do it and Tiscali just say they're investigating. So has anyone actually had their speed upgraded or had their package price reduced, which is the other option if you want to stay on the same connection speed.
Looks like its just me then, it figures, I'm still paying £19.99 for my 5x service when I should either be getting the 10x service for the same money or paying £15.99 for what I have. I think Tiscali hate me, that must be the reason I think.
No change here , 512kb to 1mb upgrade was supposed to be March then April , now i get no response other than it is trouble with their lines whatever that means , as i have just installed a Tiscali Modem for a neighbour who is further down the line from myself and is now enjoying a 1mb connection , i feel i maybe being fobbed off , will phone them in the morrow.
Like spuds went from 3x to 5x but not until after receiving an email to say that they were not able to increase speed due to a 'local problem'. A few weeks later they contacted me again to advise that the upgrade had happened.:-)) Maybe they have similar problems with your area??
Have just had mine upgraded from 256 to 512 - didn't want the 1mb as it is too low a cap on it. I sent email to them first and the next day I was able to go to my account at tiscali and change my broadband connection speed. Previously there were no options available when I tried to do this. Anyway they said it could take 48 hours to take effect, but in fact it was altered in only a few hours.