Good Service - Microsoft

  Falkyrn 19:05 10 Nov 2006
Locked

Microsoft continually come in for stick so I thought I would just give an example of their good service.
My daughters Xbox 360 packed up on Saturday 4th November about 8pm - I checked on their web site saw the help centre was still open and contacted them. After going through a few checks with them they said the machine would have to go back to their centre but there no problems as machine was still under warranty.
The following day (Sunday) I received a returns label by email and a phone number for UPS to uplift from my home free of charge. The machine was uplifted on Monday afternoon and a replacement was returned to my home this afternoon (Friday 10th).
All in all a great example of how a technology company should treat warranty problems.

  Stuartli 19:16 10 Nov 2006

An excellent response and outcome.

  Forum Editor 08:52 11 Nov 2006

and indicative of the importance that Microsoft now places on customer service, particularly in such a highly compedtitive market sector.

It wasn't always the case; a dozen years ago you would have been unlikely to see such a post. Microsoft's attitude towards its customers was quite different in those days, and they came in for a lot of criticism. It started to change when Windows 95 was launched, and things have steadily improved ever since.

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