Rather than make a complaint I thought I'd reccommend a couple of things we have bought in cheap.
Samsung ML-4500 laser printer (£70 inc Vat).
Spotted it on Dabs a while ago and we thought it must be rubbish as it was so cheap. On the advice of a few others we bought in a couple. Thery're great. The paper guide at the front is a bit wobbly but apart from that it seems really solid installs very quickly and refills are very resonable. Looks even better when you see Dell are selling them as Lexmark at about £150.
Relisys TE770 17" ~£88(can't find them on Dabs now, they might be the Dabs value monitors). Dirt cheap for a 17" + a 3 year warranty And the TF770 is flatscreen for only a tenner more. We've just bought about 20 of each to fit out two rooms, we've saved a lot over our estimates.