Fujitsu Siemens

  fleegle 13:00 16 Jan 2009
Locked

Last Christmas (2007) I bought my fiance a Fujitsu-Siemens laptop, in November 2008 it developed a fault with the power supply and it was returned and "repaired" under warranty.

They supposedly replaced the mother-board and returned the laptop to me.

The fault was not fixed and now Fujitsu-Siemens are refusing to deal with the laptop under warranty.

They're expecting me to pay £85 initially, and probably several hundred more to fix what they should have done under warranty.

I believe they should be dealing with this under warranty as the initial call was placed well inside the warranty period.

I'm really annoyed by this, but I don't know where to turn next. I'm going to contact every consumer organization I can think of, and do what I can to dissuade anybody who asks my advice from buying a Fujitsu-Siemens system, from laptop to high-end server!!

If 1 years service is all I can expect from Fujitsu-Siemens systems then they can get stuffed!

  wjrt 13:21 16 Jan 2009
  urbtaf 11:13 01 Feb 2009

Had a problem with the same firm. Would not buy their products again. Legaly I believe the date the problem is reported, if within the warranty period, means that any problem resulting from this is covered irespective of when it reocures

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Alienware 17 R4 2017 review

These brilliant Lego posters show just what children's imaginations are capable of

Mac power user tips and hidden tricks

Comment réinitialiser votre PC, ordinateur portable ou tablette Windows ?