Hi I have contract with a phone company and my phone has developed a fault. I have spoke to them on the phone and they have said its out of its six month warranty but within samsungs warranty. They have said they will send me a letter for prof of purchase but I need to take the issue up with them.
This will be the second time the same model of phone has developed the same fault I like the phone model when it works but I would prefer a diffrnt model.
What options if any do I have. I understand may not be easy as you don't have access to the contract.
Unless things have changed you should still have the 1 year warranty that comes with the phone. I used to take mine to the Nokia factory in Huntingdon and wait while they repaired it. If they could not repair it while I was there they would post it on to me when they did. The warranty for the phone would be from the makers and not from whom you get the signal but of course Things may have changed.
The problem with a number of contracts is that they are with the retailer and not the phone manufacture or even service provider. The manufacturer as no legal obligation to repair or replace, its basically a goodwill gesture on part of the manufacturer and possibly their good name.
Recently there as been quite a few horror stories about contracts, especially with those that offer money back payments. Quite a number of small outlets got into the swing of mobile phones, then got out of their depth when things started to go wrong, hence the 'nothing to do with us attitude'.
lots of links will read them all later. Current faults with the phone are: -poor signal -failure to send texts randomly -failure to receive pic messages -failure to receive sim update messages -failure to always send my voice. So I can hear the other end but they cant hear me.