I brought a PC about 6 months ago. It has never been stable so I finally got in touch with them and now we are currently in the middle of sorting the problems out with me fixing and testing what they can't do remotely.
We have found out that its the Overclock they did to it in the factory that is the problem. I paid for that overclock as it was closer to the spec I wanted.
The next step will be to turn the overclock down so its more stable but that's not what I paid for and it is not the spec I wanted.
To be fair, we haven't done that yet so I can't say for certain what results we will get.
If we can't get close to the spec I chose and paid for, am I within my rights to send it back to them? I'm not necessarily after a refund. What I'd like is for them to replace the appropriate parts.
Ben , you will find that most custom PC builders will say that they can overclock " upto " a certain frequency, I bought one with my cpu clocked to 4.5 , had a problem 18 months later , cpu replaced . New one would only go to 4.4 . It may well be worth sacrificing a a little speed for a stable system .