I've recently had a problem with my Zen Micro - the pc wouldn't recognise it, the battery didn't seem to be lasting, and I couldn't upgrade the firmware.They responded very promptly, gave very detailed advice suggesting what to do, asking me to get back to them each time I carried out their instructions.Result - one battery which is lasting the time it's meant to, upgraded firmware and a union with the pc again. Full marks to them.
from Speakers Corner.
your not the first if you search the site i posted a similar thread about two weeks ago. found their customer excellent.
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