Excellent service from JVC

  fullyfitted 14:48 02 Feb 2009

I have a 4 yr old JVC Digital Video Camera which has given excellent service until last week when it refused to accept that the lens cover had been removed. I contacted JVC on click here they acknowledged the fault even on cameras out of warranty and gave a contact number.

The agent took my details and arranged collection by courier for Wednesday this week to return it for repair
All free of charge, they also confirmed the transaction by e-mail within minutes.
So far I am impressed and trust all goes to plan.
Well-done JVC

  rickf 16:08 02 Feb 2009

That's really good to know.

  tigertop2 16:52 02 Feb 2009

We don't hear enough 'good service' stories these days ---good on you for posting it

  interzone55 19:41 02 Feb 2009

I have to say that I sell quite a bit of JVC kit at work, and our sales rep is very efficient.

It's reassuring that they keep parts at least 7 years after a product has gone out of warranty...

  fullyfitted 11:27 06 Feb 2009

Just to complete the story,

The camera was collected by TNT on Tuesday PM, The driver apologised for being a day early but said he was in the area,no problem to me.
It was returned today, repaired cleaned and polished.

I thought this level of service had long gone,congratulations to JVC and TNT

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

OnePlus 5 review

Alice Saey's mesmerising animation for Dutch singer Mark Lotterman

iPad Pro 10.5in (2017) review

Comment booster votre iPhone ?