Excellent Customer Service

  grumpygramp 18:30 02 Nov 2006
Locked

I recently bought a Speedtouch Adsl modem which was Advertised on the Speedtouch Website as being Linux compatible. I obtained it from Broadbandbuyer who I had used in the past . However on receiving the modem it was not Linux compatible. Broadbandbuyer then proceeded to bend over backward to try and obtain suitable Linux drivers for it .After a week of trying they replaced it with a suitable modem giving me a generous discount as well . The process took about 10 days during which time I was constantly kept informed receiving 17 emails from them from start to finish . I will most certainly use them again .
They specialise in Broadband connectivity .

  oresome 19:11 02 Nov 2006

A lesson to be learnt there I think.

Customers are prepared to be tolerant provided they're kept informed.

There's nothing worse than missed deadlines and a lack of communication. Guaranteeed to get the blood boiling.

  bluto1 19:33 02 Nov 2006

It`s good to know of services like that. Too often we hear only gripes.

  FatboySlim71 22:52 02 Nov 2006

Its nice to hear things like this, it would not harm other firms to provide customer sevice of this caliber.

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