hi all i purchased a 32" LCD TV from evesham in march 2007,model ALQEMI32TX,with a 3 year swap out warranty,It has now gone faulty,i-e picture keeps going off,so i dug out my invoice and rang them up,the guy i spoke to said this was a problem with this model and it would need to go back to have the software updated, but as evesham went into liquidation in august 2007 they cant help,so he gave me a phone number of the company who have taken over,they are called TOTAL CARE,so i rang these explained what the problem was and she confirmed what the guy said about them going bust therefore the only way they would sort my TV was for me to take out a 12 month warrantie contract at a cost of £12.99 per month,so in effect i would be shelling around a £155.00 to get the software updated,this i declined,has anyone else had this same problem and have you any suggestions.i have contacted consumerdirect by e-mail but not yet had a reply.thanks.gibfish26
If you purchased the item and warranty via a credit card payment then have a word with the credit card company, perhaps mentioning section 75 of the Consumer Credit Act. Consumer Direct click here will provide further advice on any rights you may have.
spuds thanks for that,as you will see from my post i have e-mailed consumer direct about this but not had any reply yet.if i dont get one in next day or two i will contact my card company.thanks again to all.gibfish26.
My understanding is that warranties purchased pre-receivership and buy out are pretty much worthless. As you say, you can purchase a new warranty, but you're at liberty to buy one from anywhere, and are probably not that well-disposed toward Total Care in this instance.
It's always worth contacting your credit card company, Trading Standards and the Consumers' Association. But I fear that this is a sad story with very little good news attached.
Incidentally, I have repeatedly asked Evesham to speak to me about this, but have met a wall of silence.