You'll probably get more response in the Helproom, as opposed to the lounge. This is where we like to sound off about poor service (often), good service (not often), and offer opinions.
BTW there's a driver issue with xp and w2k when upgrading. You never know prior which device is going to conflict. The only way I've got round it is either to reinstall driver in device manager, or clean uninstall and reboot, then reinstall.