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Initial Question/Comment: Why can I no longer scan to file using my CX3200 just because the black ink has run out?
Rachael has joined this session!
Rachael says, Welcome to EPSON e-Talk. My name is Rachael
You say, Hi Rachael
Rachael says, hi Adey
You say, Did you see my initial query?
Rachael says, the unit requires all cartridges installed and registering ink,
Rachael says, If the cartridges empty or not installed there will be a Red error light on the printer to indicate this. When there is a red light on the printer it will not function. Please note: When trying to print to an EPSON printer with an empty or uninstalled cartridge it will cause a Communication error on your computer. To resolve this error simply install or replace the required cartridge.
You say, even though all I want to do is scan some documents?
Rachael says, yes - as the unit still sees no ink as a error - even if you want to scan only or print in one colour only
You say, mmm - this seems software driven to me. There must be a way to allow a consumer to scan documents even though an ink cartridge is empty
You say, There is no mention of this in the manual
You say, I now cannot use my 'multi-function' device until I get an ink cartridge that I don't need right now
You say, Thanks for your help Rachael - I understand you can do nothing more - I will be taking up this matter with the competition commission and also getting it highlighted in PC Advisor
Rachael says, The printer uses Epson intelligent ink cartridges, fitted with an 'IC' chip, when a cartridge is registered empty the unit will not respond
Rachael says, thank you for your comments Adey.
Rachael says, Thank you for using EPSON e-Talk - bye for now- Merry Christmas
You say, I understand that - but why disable the scanner when I don't actually want to print anything?
You say, Merry Christmas
Rachael says, i can see your point - it does seem strange, however this is how the unit functions
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