I recently praised ebuyer on their fantastic service and delivery click here
a few days later on a Friday evening, I had to purchase a very high end laptop and software for a client of mine and chose Saturday delivery expecting these to come the next day. I received confirmation of order, but didnt double check the date The laptop came on Saturday, but the software didnt arrive. I fouind out that the delivery was going to be the following Saturday. Luckily the client could live without the software for week as he was flying abroad and the laptop was important.
Wrote a e-note on ebuyer's system asking for the software to be be despatched earlier and they changed the delivery date for Monday this week. Received the software on Monday as promised.
Also noticed that Ebuyrer had charged me again for the software, despite it being paid in full when purchased with the laptop.
Wrote an e-note again explaining why the extra charge. I also emailed 2 directors at E-buyer and within a couple of hours got a response from one one them apologising and explaining that due to them changing the delivery date, my card was deducted for the software and that a refund would be in my account and they would also be crediting the delivery charge The refund of the software is showing on my bank card, however the dleivery charge has not appeared.
However, no one has yet replied to my e-note that I wrote initially - just as good that I emailed the top guys and got this sorted.
dblakemore- send me a note through the yellow envelope if you wish me to provide you woith the names and email address of the directors I emailed.