"A copy of the picture page of your passport OR picture card of your UK drivers licence along with your passport or drivers licence number.
A utility bill that is at least two months old."
They followed email up with a telephone call to say my order had been cancelled and account has a stop on it until I fax or email the documents. I have had no problems with previous orders and they say that the check is entirely random and they will eventually work their way through all their customers with this ID Check.
Anybody else had this yet?
(I will be away now until Monday so will look in for replies then)
but if there is a note on your account repeating it, one must assume it is true?
I take it you have manually typed ebuyer's address into your browser, and not followed an e-mail link?
If this is true and they ask every customer to do the same, I imagine they are going to lose out on a lot of business! I for one wouldn't be overly keen to send such documents, despite me using ebuyer as my first choice for computer goods for many years now! Not that I wouldn't trust ebuyer with such information, I just find it highly inconvinient, and would oppose the idea of this becoming normal practice for all online merchants.
Also, did you choose your billing address as your delivery address? Perhaps they just find your particular order suspicious for some reason? I'm struggling to accept that ebuyer are going to ask this of all their customers!