On October 30, I ordered a product from a web site in the US, and payment for it was deducted from my credit card the following day. The site claimed that delivery outside the US took between 1 and 3 weeks. After 5 weeks I emailed them, I was told that delivery outside the US can take up to 12 weeks (so they are committing fraudulent misrepresentation)..But since, after 10 weeks, I have still not received the product ordered, it may be something much worse. They claim to have 52 web sites and ship 100,000 orders monthly worldwide, but they have no delivery tracking system and use a hotmail account for customer complaints. I am more interested in having the company checked out than in getting my money back. Is there an authority I can take this matter up with ?