I've played with HyperOS, like you do, but decided that it offered me no real benefits for the way in which I work and so it is relegated to one development PC which is often used as a sacrificial system to test software.
I've also never had to take advantage (?!?) of their tech support and so I have no basis for comparison for you. Sorry.
I'd imagine that HyperOS is so specialised and that so few people are actually using it (at least as far as the forum membership is concerned) that your question will continue to run unanswered.
Aside from observations on the lousy tech support, what seems to be the problem ?
I've experimented with HyperOS, but found there were no real advantages as far as my working life was concerned, so I moved away from it. I suspect that there are many people like me, and that's why there's such a lack of technical support - not enough people using the software.