I bought a New zanussi automatic washing machine in Sept.2010
Using the machine for just the second time,a 'Maine New England' polyester\nylon jacket at the setting suggested by the jacket home laundering label was washed,resulting in a cm tear in the outer shell,do I have a claim for compensation,and if so from whom, the coat or machine retailer
If the washing machine had any jagged parts it may have caused more than a cm tear and would possibly have caused damage to other clothing. Have you checked all the clothes that have been washed in the washing machine. If it found to be the washing machine contact retailer.
If the tear is in one of the seams it would be a manufacturing fault, contact the retailer where you purchased the jacket.
If it is away from the seam either a tear or a cut it could have been caused at anywhere and would be difficult to prove.
You will have a problem in trying to prove responsibility, unless there is a mechanical fault in the drum which you have clear evidence. Perhaps a web search might bring up some information about your particular washing machine.
We had a problem with a dryer, that for some reason 'melted' part of a nylon cover, that was in the drum with other similar items that were not damaged. Contacted the two manufacturer's (mainly as to the reason why) pointing out that we had adhered to their washing instructions, but both were apologetic but could not offer further help or advice. Wasn't worth taking the matter further.