. Do any firms give free aftersales technical help

  bristlenose 11:59 12 Feb 2005

My daughter has saved up about £600 to buy a PC and we are trying to decide which one.
Does any firm still offer free aftersales technical support? (We got free telephone suppoort with our 5 year-old Evesham PC).

  wee eddie 12:13 12 Feb 2005

The competitive nature of the market has made such a service impossible.

You now get so much more kit for your money and their profit margins are so thin that you are probably best to look for a company that charges for the service and then use it as little as possible.

This way the potential cost of the call will force you to consider whether you need to call first and when you do need to call. Have prepared and have the relevant information to hand.

  bristlenose 13:59 12 Feb 2005

If companies no longer give free technical support, do any have a good reputation for dealing with aftersales problems/queries quickly and efficiently (I can see from other posts that several do not!)

  smoothcue 14:28 12 Feb 2005

Free lifetime tech support click here on pc systems.

I've used them several times,excellent all round service,although I've never actually purchased a pc from them,I wouldn't hesitate.

  wee eddie 16:05 12 Feb 2005

I may have misread your question.

A fair proportion of the companies offer free, or low cost, support to their customers who have PC's that are faulty.

However, if you want someone to help you when a mistake has been made, or one has failed to understand the consequences of a particular action. You will probably need to pay for it.

£1.50 per minute is the going rate. There should be no "On Hold" wait, and my experiences of the folk that operated the line advertised as PCA's own is brilliant. If you have more time on your hands, then this forum is free

  wiz-king 16:26 12 Feb 2005

I wont sugest any pc manufacturers as I make my pc's last along time, this one is about 5 years old and its predecessor is still going strong (windows 3.1) so I will only say get the manufacturer to supply and load all the software you think you will need and supply you with the disks. A local firm will do this for you at minimal cost. It depends what she want to do with the machine what software she chooses, if she want an office suite then Ability or Star do good office programs at minimal cost, some of the big makers supply Works or Ability with new machines.
Buying a HP 'stock rotation' model is often a good way of getting a start click here these are new but superseded models.

  Stuartli 17:58 12 Feb 2005

The general public has decided, in its wisdom, that it wants everything at the lowest possible price and backed up by first class service.

The two are mutually incompatible and the reason why so many firms' after sales care is either lacking, virtually non-existant or provided by third parties.

It's also the reason why so many consumer products, which customers buy at similar prices to that they paid five or 10 years ago, are now built down to a price rather than quality.

Low purchase prices denabded by customers is also why retailers selling goods such as computer systems, hi-fi, televisions etc have to sell at least twice the number of these products just to tread water, profits margin wise.

They are not the type of goods you buy once a week, once a month or even once a yar.

Do you really wonder then why after sales service takes a back seat>

  961 19:18 12 Feb 2005

For the situation you describe I would honestly suggest High Street retail.

Many mail order problems are caused by damage during delivery, followed by endless hassle while the machine is collected, taken away for an indeterminate length of time, and then returned, perhaps with the fault unresolved. Telephone help lines, as you will have seen, are very dependant upon your ability to describe the problem, and the guy at the other end (who may be several thousands of miles away) to work out what the problem is. If he can't he may well suggest a re-install, or a software problem, which will involve another helpline at a substantial charge

If you take your daughter to PCWorld (or even Tesco), you can see her have the joy of trying what is on offer, and then bring it home yourself. If it doesn't work out of the box, you can take it back straight away and either get it changed or get your money back. What could be simpler?

You might not get the fastest and you may pay just a little bit more, but I suggest you will have an easier ride, especially if it does not work

Remember, always pay by credit card and don't (DON'T) buy an extended warranty. If it is going to go wrong it will do so in the first six months

And by then, she'll know a dam' site more about it and how it works than either you, or the guy at the end of the helpline

Good luck

  shizzy 22:19 12 Feb 2005

Around Xmas time or just after I seem to remember Tesco having Phillips computers aimed at schoolwork with freephone tech, support. That's what it said on the box but I didn't read the small print.

  Dragon Heart 01:07 13 Feb 2005

Medion PC's (from ALDI) give 3 years on site support for 'free'. In my experience it is good value but they can be a bit slow sorting out the problem (it took 3 visits for my video card)

As said above stores like TESCO do all in one packages (PC, digital camera, printer and sometimes a scanner and a software bundle) but these extra bits are not top of the range and some models may be some years old but you do get up and running right out of the box. From memory TESCO sell TIME PC's.

The next PC offer from ALDI must be due soon ....... March or April.

  Stuartli 09:02 13 Feb 2005

Medion doesn't actually manufacture computers or anything else for that matter - it rebadges products from specialist manufacturers, part of the reason why its products are normally good value and well specified.

If you go to the Company tab>Overview details at its website: click here you will discover its business philosophy.

It's nothing new, especially in the computer related world. No company can produce everything it sells and therefore rebrands specialist manufacturers' products under its own name for some of its products.

Classic examples of popular rebadged items are laptops, CD/DVD-ROM drives and rewriters and their media, keyboard and mouse sets, monitors etc.

Surprisingly the rebadged product can often prove less costly than the original.

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