Distance Selling Regs

  morddwyd 20:33 23 Sep 2009
Locked

How do the DSR work with downloaded software?

I downloaded a programme earlier this week and when I try to run it I get an error message about an out of date grid.

E-mails to Support are not even acknowledged, so is there a next step, or do I go straight to my credit card company?

  oresome 21:12 23 Sep 2009

I don't think DSR applies in the case of software that's opened or loaded for obvious reasons.

It's only Wednesday. I expect Support will contact you in their own good time.

  spuds 22:22 23 Sep 2009

The DSR is a complex matter with regards to software.

You might find something here!.
click here
click here
click here

  Forum Editor 23:08 23 Sep 2009

and find that it is corrupted, or not fit for the purpose for which it was sold you are entitled to a refund or a replacement, in exactly the same way as you would be if you bought a faulty hardware product.

What you are not entitled to do is install software and then claim a refund under the 7-day rule, for obvious reasons.

  morddwyd 07:20 24 Sep 2009

Many thanks for responses.

I will give them some more time. As the DSR don't apply I don't have to take action within seven days.

  spuds 10:23 24 Sep 2009

But the website terms and conditions might, and time might be the essence. Worth checking perhaps?.

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