disconnecting from Tiscali BB

  antoni34 22:36 12 Apr 2004

Been with them from May 2003 - how much notice do I have 2 give them 2 quit ??

  Forum Editor 23:37 12 Apr 2004

is for 12 months - starting at the moment you clicked the 'I accept' button on the sign-up page - and after that has expired you must give one month's notice of your intention to terminate.

Give them the notice by email, and keep a copy of it. Make sure you have made arrangements for a new ISP prior to the termination date - Tiscali will simply disconnect you without warning.

  spuds 19:56 13 Apr 2004

Also make sure about your d/d or credit card payments. Tiscali have a tendency to request further payments via poor administration practises, after cancellation.

Would also suggest that you send recorded duplicate copy of cancellation via snailmail as back-up.

  GraemeC 12:40 21 Jun 2004

I agree with Spuds comments.

Make sure you keep copies of any correspondence and be prepared to complain to ofcom in order to get a cease date so that you can use a different broadband provider.

Look out for Tiscali trying to charge you after they stop providing the service.

And be prepared for a complete lack of response to any emails you send them.

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