in dec 2002 i bought a dell dimension 8250 with 1 yr next day support. i realised in august this year that they had put the wrong graphics card in my pc. after sppending literally 50 hours talking to various people and being pusheed around ive been dealing with vaseem ahmed, ps all their support centers are in banglore. they say that we are out warranty. they have not given us the card we payed 90 pounds xtra for. we have got a 30 pound one. this is surely a breach of contract. they have then had the guts to say they will give us a 10% discount. i refused. after saying that i knew the india ceo rumi malhotra as i have spoken to him, he said he will get back to me by 29th dec. if not i would appreciate if u coul tell me ur views. should i speak to the credit card company or something else? thanks in advance. merry xmas
you bought this computer two years ago, and over one and a half years later you realised that it had the wrong graphics card. I assume you have some form of documentary confirmation to show that you ordered a more expensive card?
You say that Dell have promised to get back to you by 29th December - I suggest that you wait to see what they say, and if you are still not satisfied then come back to this thread and tell us.
I think you have left it too long,it's far too late now to complain saying that you were given the wrong specifications an I think that taking them to court will be a further waste of your time and money,I know this is not what you want to hear but I think,as I said,it's far too late.