Dell Laptop Failure

  Chris-347369 22:11 07 Jan 2007

My girlfriends laptop came up with a PBR failure.

I've tried an XP Repair Installation, A System Test and tried to restore from the recovery image.

All have failed pointing to a failure of the hard disk.

The laptop is no longer under warranty however the laptop is still only six months old.

I assume if the laptop hard disk has blown up this means it isn't fit for purpose and I can get Dell to sort it?

why is it out of warranty, is it a new machine?

  Chris-347369 22:27 07 Jan 2007

The basic warranty on a Dell is 90 days

  bfoc 22:41 07 Jan 2007

Can only be in addition to your statutory rights and cannot replace them.

As the quick guide to shoppers rights (click here) makes clear:

'If there is a problem with what you’ve bought in
the first six months it will be assumed that
something was wrong with it when you bought
it unless the seller can show otherwise.'

Outside that time you would have to show that the fault was there at the time of purchase. So acting quickly might be important.

It is also the case that one can make a claim against a retailer for faults for up to six years - though I don't think anyone would expect a laptop to last for 6 years!

didnt know, pretty sure the product has to be up to the job offered for 2 years, maybe someone will correct me

stole this from another thread click here

  wjrt 23:23 07 Jan 2007

you will have a one year warranty at least. the 90 day figure is for service and support. suggest you contact dell and see what their response is.

  Jake_027 23:36 07 Jan 2007

going to the recovery console and running chkdsk /r.


  spuds 00:28 08 Jan 2007

Under UK consumer law, you would have at least 12 months warranty, if the laptop was supplied new from Dell.A secondhand or refurbished unit may have a shorter timespan warranty. Best to check the agreement, then contact Dell.

Any queries, come back to the forum for further advice.

Some UK consumer law particulars click here

  pk46 01:33 08 Jan 2007

Check in bios that boot up is not disabled.

  pk46 01:48 08 Jan 2007

Sorry i posted to wrong thread ignor.

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