Phone them up and ask for the name and telephone no. of the Chief Executive and don't be afraid to phone the bloke up. He's only another human being.If you don't want to do that tell them you wish to make a "formal complaint" and ask them what their complaints procedure is. Get the name of whoever you speak to. I have a Dell desktop and it was delivered within four days so, like most companies, they can be good. In your case, however, the service appears to be dire.