Dell 90 day warranty - is it legal?

  keewaa 11:05 20 Feb 2006
Locked

On some of the Dell system you have the option of reducing the warranty to a 90 day collect and return. I know if you select this you are physically selecting it and saying you are buying a system with only a 90 day warranty. But is there an overriding UK law that states that manufacturers must cover any product for 12 months? I just wondered if they sell it as 90 days, say to people who ring up after 5 months "you're no longer covered" , but if you pushed it could you insist that the warranty must be 12 months by UK law. I don't know if there is such a law, but maybe someone will tell me if there is. Thanks.

  spuds 11:36 20 Feb 2006

If you purchased direct from Dell here in the UK, then you would be protected by UK consumer law. The 90 day collect and return procedure, means that Dell will collect and return your computer at their expense,if an hardware fault occurs.After the 90 days, it will be your responsibility and at your cost to arrange collect and return.

Dell normally charge about £50.00 for delivery, but you could arrange with ParcelForce for a varied price range, with maximum weight of 30 kilo's for £28.85 on their 48 hour service.

So in answer to your question:Yes it's all above board and legal.

  GANDALF <|:-)> 11:36 20 Feb 2006

It is only the collect and return that is 90 days. Your warranty will last for a year or 'a reasonable amount of time'; it means that YOU will have to arrange collection if you are out of the 90 day period.

G

  Forum Editor 13:30 20 Feb 2006

protects you with regard to your contract with the supplier of goods or services.

In this case the supplier is Dell - you're buying direct from the manufacturer, and your rights in law override anything that dell might (or might not) say in their warranty.

A manufacturer's warranty is just that - the maker 'warrants' that the goods are of good quality from a manufacturing point of view, and undertakes to replace or repair parts that are of faulty manufacture within a specified period. Warranty terms are certainly enforceable in law, but that's seldom necessary - the law protects you in other (much better) ways.

  keewaa 15:36 20 Feb 2006

So does the law specify 12 months minimum?

  keewaa 15:45 20 Feb 2006

click here This just says read the small print to find out how long. Anyone find anything that states a period of time in law or is the 12 months just a common period of time used by manufacturers?

  doc999 16:37 20 Feb 2006

I think you may want to look under The Consumer Act, Most new goods supplied within the UK come with a 1 year warranty, however goods supplied that may be 2nd user, factory returns or supplied as seen, sometimes come with only a short period warranty, but this should be stated when purchasing said goods by the supplier.

Sometimes companies give a 90-day warranty that covers on-site, software & hardware support.

  Forum Editor 16:58 20 Feb 2006

the difference between the manufacturer's guarantee, and any warranty that you might get from the retailer.


1. The manufacturer's guarantee (sometimes called a warranty) is simply a promise to replace or repair goods (or parts of goods) that contain manufacturing defects. This promise is sometimes interpreted as an expression of a manufacturer's confidence in the goods - a way of saying "we think our washing machines are so good that we'll promise to replace parts if they fail within 5 years of the date of purchase'. It's important to understand that such promises are in addition to any protection you may have under consumer law, and not a replacement for that protection. The promise applies to you, the end consumer, as well as to the retailer to whom the product may have been originally sold.

2. Your contract is with the retailer from whom you bought the goods - not with the manufacturer - and it is to this retailer that you look for satisfaction when/if things go wrong - you do not have a contract with the manufacturer, the retailer has that. Therefore the chain of legal redress goes from you to the retailer to the manufacturer, not initially from you directly to the manufacturer. You may dewal with the manufacturer of course - that sometimes happens when something fails that cannot be repaired or replaced by the retailer, and you are better off dealing with the manufacturer - but you should not do so unless the retailer has agreed, or suggested that as a faster (or better) means of resolving a problem.


3. NEVER allow a retailer to abdicate responsibility by telling you that "we can't help you, you'll have to contact the makers". Your contract is with the retailer, and the reatailer has a legal obligation to you for the goods you purchased. Let the retailer deal with the manufacturer, because they (retailer and manufacturer) have a contract between them.


Does the law specify a minimum manufacturer's guarantee period?

No.

  Stuartli 22:20 20 Feb 2006

This Retra link may prove of interest regarding consumer rights:

click here

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