Deliberately hard to notice small print warning!

  Martin-194386 16:42 15 May 2005

Is PC World mad or is it me?
Below is my email to them and their reply. I'd love a professional opinion please.

Dear Customer

Thank you for your recent email, I apologise for any delay in responding.
Unfortunatley the store are correct and they will not be able to
offer a refund
or exchange on software that has been opened.
After discussing with a colleague we recommend you uninstall the program and
then reinstall and run in compatibility mode, if that does not work
then I am afraid it will not work at all on XP home.
Shaun Johnston

"Martin Campbell" [email protected]> on 04/05/2005 20:06:04

To: PCWorld CustomerServices/[email protected]
Subject: Children's game software

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Dear Sirs,

On Sunday 1/05/05 I bought the children's game CD-ROM "Babyz" in PC World,
Liffey Valley, Dublin. Please see attached pdf file for all details
and receipt.
Other children's game CD-ROM's bought at the same time worked perfectly.

Babyz installed ok but when I tried to use it I got an error message.
I discovered on the bottom of the back of the CD box in small print "Not
compatible with Windows XP". I brought it back to the shop. I was told by
Customer Service that because of copyright they could not make an exchange or
refund as it had been opened.

Why are you selling such out of date software without a very prominent warning
about Windows XP on the front of the box? Because nobody would buy it?

One interesting point is that "Copyright 2001 The Learnig Company" is also on
the box. Windows XP was launched in 2001. I have plenty of other
children's game
software dating from 1998 onwards that works with Windows XP.

It only cost €16.99 but it's very annoying to have my young children upset by
your inefficiency. It also says a lot about PC World. What percentage of PC
World's own computers can run this CD?

Finally, what are you going to do for me?

Yours sincerely,
Martin Campbel



  GANDALF <|:-)> 16:54 15 May 2005

perfectly clear, opened software is non-refundable for fairly obvious reasons. This is not PCW's fault that the game will not run on your PC. Which part were you unable to understand? Your reply will not get a favourable response as you really do not have a leg to stand on.


  DieSse 17:17 15 May 2005

I think you should try and run it in compatability mode first - that's exactly what it's for.

  Pooke100 17:46 15 May 2005

That is the policy I am afraid, no refunds on opened software and not just PC World!

Luckily one time, ages and ages ago GAME refunded some games for me that had been opened only because a member of staff assured me they'd run on my system and they didn't, as a gesture of goodwill. They told me they wouldn't refund open stuff again. Since then I make sure to read every little iota of text on the back of the box.

Put it down to experience and remember to read the small print from now on.

Best Regards


  Colin 17:52 15 May 2005

PC World as well as other retailers, Game, HMV, etc. sell a lot of software that is not XP compatible, but may run on it. For example older games sold under the "Sold Out" label and "Classic" versions from EA and Codemasters. It states so on the packaging, but why should the splash "Not XP Compatible" all over the box? There are still many people who are running Windows 98 & 95. If it won't run under Compatabilty Mode, put it down to experience.
As Gandalf has previously written: The large print giveth, the small print taketh away!

  anchor 17:58 15 May 2005

Try installing it using the Program Compatibility Wizard, (located in start/programmes/accessories).

I have been successful in getting some of my old programmes to work in XP this way. Perhaps it will work for you.

  justme 20:10 15 May 2005

If the compatability Wizard does not help then try this.

Create a shortcut to the game on your desktop.
Right click the shortcut.
Click properties and then select the memory option.

You can then play about with how much memory the game can use. It is a matter of trial and error to balance between what Windows thinks is too much and the minimum the game requires.

I have managed to get some old DOS programs working under windows this way. Windows tries to limit the amount of memory any program can use and some older programs try to use all available memory and so causes Windows to stop it running.

You will of course have to start the game every time by using the shortcut on the desktop.

  Forum Editor 21:38 15 May 2005

no company will make refunds in respect of software that has been opened, for obvious reasons, and current consumer legislation endorses that policy.

PC World retails software that is made by other companies, and although they (PCW) are liable for any faults in the software they have no liability to ensure that you have checked operating system compatibility - that's your job as a purchaser. There are many people who do not run Windows XP on their machines, and software for earlier versions of Windows still sells well.

Your confrontational and somewhat rude attitude in the email you sent to PC World was unwarranted.

  Aspman 14:46 16 May 2005

The moral of this tale: Read the labels on the box properly.

There are more instructions than just what OS the software is compatable with. There can be restrictions on hardware specifications also.

Learn the lesson well and flog the software on Ebay.

  Border Collie 15:37 16 May 2005

How can someone agree or disagree with the EULA unless they have opened the software. The EULA states that if you do not agree with it you should return it to where it was purchased for a refund.

Where's the problem?

  Sethhaniel 16:16 16 May 2005

My father on a trip south bought a 'flight sim' game which was clearly 95,98 version but told it should run - when it didn't run and he contacted the address he found via their web help page
- they asked him to return it and in its place they sent a range of five different flight sim cd's - as I say some firms will be a bit helpful
but others they're there for your money only ;0

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