Dabs very good but I have a question

  kinger 18:38 21 Sep 2003

Next day delivery on several past orders, so can't complain.

Late in the evening one Wednesday I placed an order for some software not realising I already had it built into an existing application so I cancelled the order within a few minutes of ordering.

In 'my account' there was no cancel button but there was a 'returns' link.

I explained what had happened in the space provided so as I could gain a returns number.

I received an email stating that the returns number would be granted and therefore no problems.

I noticed that my order had not yet been processed. I received a second email stating that I would have to pay £7.95 +VAT to have it collected.

"You haven't sent it out yet, I explained"
I received a third email on the following Friday that my order had been dispatched.

Now, am I right in thinking that the packer read my email or viewed it on a screen "CANCELLED" but sent it out anyway?

.. I received the order EIGHT days later.

On telephoning them I got a recorded message saying that they don't use telephones anymore.

Anyone else have problems with 'returns'?

  -pops- 19:39 21 Sep 2003

dabs are organised to process goods in one direction only. ANYTHING that disrupts that causes problems - the cogs aren't made to go in reverse. Be prepared for a battle.

  MALLET 20:25 21 Sep 2003

Check for goods on Amazon, there usually cheaper and they have a cancel order button.

  kinger 20:32 21 Sep 2003

... both for the warning and for suggesting to look at Amazon, I never thought of them.

Cheers people.

  -pops- 07:14 22 Sep 2003

Perhaps I should add that dabs are not unique in their unidirectional way of selling. A number of other organisations operate in the same way.

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