Custom Built Computer

  Jacton 12:06 10 Dec 2006

I purchased my first ever custom built pc and am not sure if I have done the right thing.
First off I used these forums to see if the company was reliable, I had previously read most of the computer mags to try to ascertain what I actually wanted.
I eventually went with PC Specialist, and initially have no complaints, they were helpfull and the order was processed pretty quick and delivered when they said it would be.
However this was when some problems occured, initially I could not get the machine to start but a couple of phone calls to the helpline (why are you always on hold for so long), and under instructions I had to open the box and reconnect the hard drive cable. Then I got curious as the processor had a sticker with AMD Semperon on it and I ordered a AMD Athlon, so I decided to investigate what was actually inside, I got one of these diagnostic programs from a company called Belarc and lo and behold they had installed the Semperon and not the Athlon (only about 150 quid different in price). there was no problem they have now taken the machine back to instal the correct processor I hope but no offer of compensation or gesture of goodwill.
This was the first time I have every bought in this manner as I was fed up with PC World and the unhelpful people who work there,but I am now suspicious that when my machine comes back I may still have been ripped of.

My machine:
AMD Athlon 64 3500+ (2.2Ghz) 512K Lw Cache (socket AM2)
1024 MB Corsair DDR2 (2x512MB)
ASUS M2V-TVN Dual DDRII Sata x16 slot 2PCI
Windows XP Home
160GB Serial ATA Hard drive with 8MB Cache
16+/- DVD Writer (8x+/-Dual layer)(5xDVD-RAM)(40xCD-RW)
52x 21x 52x CD Writer
512MB GEFORCE 6600 PCI Express + DVI + TV-OUT

  Forum Editor 12:23 10 Dec 2006

is almost certainly a simple error on the part of the person assembling the components for manufacture, so let's be charitable for the moment and assume that to be the case.

The alternative is to think that the processor change was deliberate, and the consequences of that would be very serious for any computer manufacturer - it's fraud. We have absolutely no grounds for believeng that to be the case however, and in the circumstances I advise you to wait for your machine to be returned. It's a simple task to check the components, and you'll probably want to do that to reassure yourself. If you need any help with that process post back here, and one of us will help.

  spuds 12:24 10 Dec 2006

"I may still have been ripped of".

Due to the computer being custom built, you should have the original specification sheet, doing a component check should soon provide the answer as to what you specified and paid for, and what was actually supplied. Belarc is very good, but SIW click here is slightly better.

Did you ask for an explanations as to why a wrong component had been fitted. If so, what did they say. When did you purchase the computer, and was this paid for by credit card.

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