It seems to be the sort of training sales staff in every store currently receive. I went into Morrisons today and one of the things I wanted were Mince and Onion pies. Nobody seemed to be interested in serving behind the deli counter and another assistant told me,"Ring the bell and shout out hot pies, then someone will serve you". I told her that the only way I would do that was if I was pushing a barrow down the street trying to sell them. She looked at me as though I was mad, perhaps I am to expect customer service. Needless to say I did the same as you and took my custom elsewhere.