CTX Warranty Replacements

  [email protected] 16:41 10 Dec 2003
Locked

In Autumn 2000 I purchased a CTX PR760F. In August 2001 it was replaced under the 3yr next day onsite warranty - which was great - but now the replacement has failed!

It has been just over 3 years since I purchased the original monitor, but less than 3 years since I received the replacement.

CTX will not replace the replacement as it is more than 3 years since I bought the original. Is this fair? I would have expected that I should get 3 years for each replacement warranty, or is this too much to ask?

Regards,

[email protected]

  Hunte® 17:04 10 Dec 2003

The manufacturer warranties will usually run from the date of original purchase (or a time of approx 3 months/90days if less).

  spuds 19:25 10 Dec 2003

I have used CTX equipment on many occassions, and I have found them to be very open and customer friendly. What they say is correct, as I was in a similar situation as yourself a couple of years ago.If you think about it, the warranty could be never-ending. Every three years you could obtain another monitor, should your previous one fails 35 months later, from replacement/repair instead of original purchase date.

  [email protected] 08:56 11 Dec 2003

Thanks for your responses. Spuds, that was the argument that they used, but I would expect a monitor to last at least three years. I see their point of view though. Looks like we'll just have to shell out for a new one!

I have to say CTX have always been very helpful, and when covered by the warranty they replaced my monitor the next day, so I shouldn't complain. I just wanted to check that what they are saying are correct and fair.

Thanks again.

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