No he doesn't Lol. He asked a question in the forums about memory and was directed to Crucial.He is obviously very pleased with the experience. It certainly is a good method that works well.Nova tech have a similar system,and if you are on a web page on their site too long a customer service rep pops up a live message asking if you need any help.
although Crucial is a marvellous company and have a very high standard of Service.
They also have a very simple product, with fewer than a 1000 product lines and total simplicity in the packaging and storage, their their operation is very smooth. By the way ~ that complex Coding System does not mean that they have many thousand of different types of RAN in stock, it is to keep Crucial informed as to which Machines the RAM is being sold for and an individual type of RAM may have 30, or more, potential Code Numbers.
However it is unfair to compare the performance of other Companies to theirs. Many other Retailers carry huge ranges, from an assortment of other Manufacturers in stock, items which can be every conceivable size, weight or shape and may have a shelf life that is measured in days, before it is superseded by a newer model.
The last time I dealt with Crucial it was due to one of the offspring ordering the wrong type of memory for her laptop just before she returned home to the Caribbean.
She returned for another visit about 11 months later and brought the memory back with her. I contacted the East Kilbride customer services department, spoke to a very helpful lady and the memory was replaced without any quibble within 24 hours via Royal Mail.
The original sale was fully detailed on the Crucial database.