My virgin phone line is down yet again. Trying to get any sense out of anyone at Virgin is like pulling hens teeth. I spoke to someone in a distant call center who said they were transferring me and then nothing. I shall be calling the disconnections dept tomorrow providing I have a line that is.
Personally I think they charge to much and putting there prices up next month was a step in the wrong Direction. Sky are doing half price packages for 1 year and o2 is starting there home phone service this month which is going to be far cheaper than Virgin. Apart from that there service has always been first class once they found out what the problem was.
The line came back on at about9 30. last night. I called and eventually after going thru gods knows how many menus I spoke to some one who after about 10 mins told me there was a fault and an engineer would come out next week. I will call Virgins disconnection's dept this morning as in the past they seem to be the only people who have any clout over any probs. Purple sky I pay for a service and expect to get the service I pay for and I don't suffer fools.
Never had a problem with them always sorted things quickly and efficiently, I've been with them (apart from a short spell with BT who dissconected us for over use) going right back to thier NYNEX days.
We've had Cable & Wireless/NTL/Virgin for many years and rarely had any problems with the phones apart from a couple of times due to problems outside their control. Once in London when an Electricity substation had a fire which affected their Cable and Telephone systems. Once here in Norwich when a local lightening strike knocked out one of their kerbside boxes as well as setting light to the roof of an adjacent house.
In fact they were very accomodating when due to a mix up when we moved from London to Norwich we were without service for 3 weeks. Their 'Moving House' service wasn't able to cope with moving to a different town. Once the problem was recognised they actually sent a fitter out in the evening to install our services.