Cougar-Extreme website seems to be down fairly regular these days, I know it says on the website(when you can get on)that the site will possibly have problems at the end of the month, for a change of server,but being down so often now doesn't give you any confidence about the firm. Does anyone else have the same feelings?
This is something that you will get over and I have just ordered a computer from them so take that as you will. It is your loss that you judge a company by a website and not by their service. Why not be pro-active and give them a phone call?
I too have had many days of frustration in getting the web site up, but persevered and ordered a system. Due to be despatched next Thursday. As Gandalf says, you can always phone or email. They will respond promptly. Gandalf..let us know what you think of your new system when it arives. I will report back also in due course.
Tbh. I wish some of the web sites I have ordered Systems from in the past had been down then I would have been duped into buying rubbish, o.k. their sites were full of glam and glitter but whenever I had a problem there wasn't a human to be found anywhere.
Cougar-Extreme have given me grief with the web-page on and off over the last week or so. It hasn't put me off buying from them though. They have a good reputation with the guys here, and their customer service (especially) redeems their intermitent website problems in my eyes.
I sent an inquiry e-mail regarding one of their systems, with a few 'noobie' tech questions and got a reply within 24 hours. Advising me on what build errors I'd made, what I should change.. and they even went as far as to give me a quote within my budget that met my needs. Some of the other companies I've contacted recently regarding pre-built machines have completely ignored me.
I hold them in high regard at the moment, and hope when my order arrives (after I get the £'s together!) I'll be just as happy :)
Thank you all for your kind words regarding our company. We are fully aware that our website is temperamental and spends quite a few times a week reporting SERVER ERRORS. We are moving to a new server at the end of the month. We would have done this sooner but did not want to attempt this move over the festive season and New Year, so not to alarm any new customers who may have experienced a problem or issue with there order, wrongly concluding we may have disappeared and caused them worry over any moneys they may have spent. We like yourselves cant wait for the move to the new server as we are more than aware of the wrong impression it can give, we are however overjoyed at the confidence you guys have shown us in making it clear that we have only your best intentions at heart whenever placing an order.
The Cougar Gang
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