As you are aware we are able to conclude which customer you are, and although I am not currently at work to check your notes fully regarding this case I am partially aware of the situation. An integrated version of the motherboard was fitted into your configuration instead of a Full Size motherboard of the Asrock brand selected. I agree this was an oversight and unfortunate and I was aware that your machine was picked up the next available day. When you computer arrived the correct motherboard was fitted but due to this motherboard being the same brand as the integrated motherboard, the inability of the front audio ports to work was still apparent.
We have concluded that this is due to the wiring of the front ports on the motherboard being different to that of the case, I know that front ports of similar priced cases and design were then tested on the motherboard to see if we had a case that would work and hopefully meet with your approval. No current case in stock of the same sort of price has worked.
I know that after looking for motherboards of the same sort of price which we carry in stock in an attempt to change the motherboard brand to one more compatible, no available board was available within the price range, therefore we have ordered in different brands of motherboards in an attempt to resolve the incompatibility, I know that we are currently working on fitting an ASUS motherboard to your machine in an attempt to resolve this issue for you, if this works there will be no addition charge for the upgrade as this is the least we can be expected to do in this situation.
I will openly admit that if there has been a lack of communication then I would like to forward to you a public apology. I will raise your concern tomorrow when I am at work and attempt you get you a definite return date of your computer. I would also like to offer you my apology for any inconvenience we have caused you and any duress we may have put you under and guarantee you my full commitment to your issue when I return to work in the morning.
Customer Service – The Cougar Gang.