I am a subscriber to Fast4.net internet service. I joined only a few months ago. The service was great and did not have any connectivity problems.
It seems to have turn for the worse. The connecting problems started in Late August/early September. I am on Dial-up :(. I have complained, many times, their response was to put up the subscription charge UP, from £6.99 to £8.99 per month. They said it was to buy more surf points, to enable more traffic. that was since 1st October, the service has not improved and I am not happy. I complained more, but forwarded me advice which I think has been sent to many other people. Telling me to go V21, their parent ISP, and opt for Standard. I went to check the price as it was not mentioned which is £13.99
I feel that I shouldn't have to pay more, for a service which I am not recieving. Could you please help me , on what to do? I have now started to keep a log, which I will send to them soon.
I will use the evidence on the website linked. And forward the link to them, with, yet again, another e-mail complaining of the service given. If things have not improved by December we will be moving ISP, in January.
Could any one recommend a broadband ISP, excluding BT, AOL, and Tiscali. Thanks
I see PCA are running an ad for Demon. Some while ago I used its 56K service until Freeserve etc came along as they were much cheaper. Demon was the preferred choice of a lot of businesses. I use Virgin broadband and except for a recent hiccup it has been quite reliable and speedy.