I'd be interested to hear the views and experiences of forum members on this subject.
I'm aware that various manufacturers have their fingers on the pulse here with dedicated threads for customer support . Some issues are resolved quickly and amicably, some not so. Even when an issue is rectified fairly quickly what cannot be escaped is its still an inconvenience none the less.
My question is at what point should stop saying "don't worry it's one of those things" and push for recompense in some form or another, be it in the form of some kind of refund or some kind of upgrade or should we expect some kind of good will gesture for even minor inconveniences ?. Obviously this is more pertinent when applied to those manufacturers with a less than glowing customer support reputation.
What are your views and experiences ? Are we only too ready to accept these little niggles as being part and parcel of buying a pc as long as the problem is promptly sorted out ?