Hundreds of customers ordered computers for as little as £3.64 after a mistake on the Dell website. An error in the ordering system on the Dimension 5100 PC meant that when online shop pers added various extras, the price was deducted from the total instead of being added on. It meant a PC costing £401 could be bought for as little as £3.64 including VAT and delivery. Dell has agreed to honour sales, but only to the few shop pers who received written con firmation of their purchases, which guarantees shipping. s. [email protected]
and there's no reason why consumers should expect to profit from them. If Dell had issued a written confirmation of an order however,they have little option - they must honour the sale or risk censure.
...on whether Dell has covered instances such as this one in their terms and conditions of sale. By ordering you are accepting them, so they would not have to supply you with the goods at the price shown due to the error. As far as I remember reading the T's and C's mistakes are specifically mentioned.....so I don't think anyhone who has ordered at that price will get their goods at that price, and they WILL be within the law as by pressing the order system button the customer accepts the t's and c's....
For all observant quick response people, these little 'errors' can reap great rewards, but they can also have serious consumer problems for the less fortunate. Look at the Hoover,Kodak and Argos saga's a few year back.
Kodak made various attempts to refuse and supply the special offer purchase of the DX3700 digital camera. High teams of legal experts became involved, but to this day the actual legality thing was never really tested, and it still remains a grey area until it is tested in a law court.
On radio 5 yesterday, Argos had accidentally priced a Bush 28" TV and DVD player at 49p. The company were arguing that as it was blatantly obvious that it was a mistake, that in law they are not required to provide the goods at that price.
Basically the legal argument hinged on the point that if the was literally 'unbelievable' then they had an option to not supply.
Its a common misconception that the price of an item in a shop or online store is the price you pay regardless as to whether the shop has quoted the price correctly. In fact the price is actually termed in law as an 'invitation to treat' and the seller is under no legal obligation to sell at the price quoted, unless as already stated they confirm the sale in writing or in a face to face situation sell you the goods without question which in the examples quoted above would be highly unlikely since no reasonable person would expect to be able to purchase said goods for the price quoted.
irony of ironies after spending all day trying to get my friends pc working with no luck he decided to look for a cheap one on the net then we find this thread how we laught we will be telling this story down the pub tonight. its the little thing in life like that that make it fun.