Like all companies I have seen quite a few complaints on the Forum about Sky BB. Mate is with Orange and you see complaints about them too, hes very happy with his connection and he gets his internet for free. He and his wife both have contract phones with Orange and when the time came to replace the phone he didn't want to change and asked if they could do anything else for him. They offered him free BB. As he was already with Orange (been with them since they were Freeserve years ago) his internet connection stayed exactly the same with one change. He got what they call an Orange box sent to him, after about 6 months he decided to set it up, disconnected his old router and installed this and his speed went from 2 megs to between 4 and 5. And all for free. Nobody ever offers me anything for free. Hes happy but as I said his connection has never given any bother, if it had then of course it would be a different story.
Sure ive heard good stories from these guys if you can get it.
Broadband is a funny thing horror stories from some good stories from others, my service from Eclipse for example was great up untill afew months back now it seems to be on the slide, all very well now ive seen my contract through i could change but going through the change of email fiasco is something i cant be bothered with.
Im sour of course with BB at the moment i hate i repeate HATE living where i do in terms of broadband 512KB sucks!