I have bought a 477 pounds customized desktop from Cougar Extreme 4 days ago. On their website, I have selected the 'Intel Core 2 Duo E6300 2.80 GHz 3Mb Cache.'
A day later, when googling online on the processor unit, I realized Cougar Extreme has made a mistake in stating the processor model. The correct model is actually called 'Intel Core 2 Duo E7400 2.8GHz 3MB' instead of 'Intel Core 2 Duo E6300 2.80 GHz 3Mb Cache.' I emailed one of their staff and pointed out their mistake.
Yesterday, a staff from the company phoned me and admitted their mistake in stating the processor model. However, he mentioned that I won't be receving the Intel Core 2 Duo E7400 2.8Ghz processor. Instead, I would be getting an Intel Pentium Processor E6300 2.8Ghz or Intel Core 2 Duo E6300 1.86Ghz. If I insists on getting the Intel Core 2 Duo E7400 2.8Ghz processor, I would be charged another 30 pounds.
Now that Cougar Extreme has debited my account and I don't want to fork out another 30 pounds, what should I do now? Can I cancel my order and get my refund or there are other ways that can protect my rights as a consumer?
I definately wouldn't want the Intel Pentium E6300, therefore I have requested a refund from Cougar Extreme. I think it is possible because the pc is not made to my specification, isn't it? If not, I would be really disheartened.
Without seeing the original advert it's not possble to say if it was incorrect.
*If* it was incorrect then you may have grounds to claim a refund.
There's a cooling off period (7 days????) during which time you can cancel the order, providing the computer is not being custom made to your spec. This does not include picking from a predefined list of options from the website.