I ordered with cartex nearly two weeks ago, I've been charged for the carts but I've not had delivery. I took the free 2nd class post option but two weeks seems a bit long even for Royal Mail.
I'm not jumping up and down shouting yet, I emailed them today to ask waht is happening. I was just wondering if anyone else found their delivery a bit lengthy? I don't mind a bit of a wait as long as I know in advance.
There isn't much about them in the forum. What there is ranges from very good to quite bad.
I did get a reply to my email to them (which is good) but that answer completely contradicted what I was told on the phone (which is bad). Ben emailed to say that the carts were out of stock and had not been dispatched and gave me the option to cancel my order.
As broken delivery promises - I would contact them and ask them what they're going to do to make up for the unacceptable delay, & if they didn't leave me satisfied point out that I've have the right under the distance selling regulations to cancel the order (which is polite speak for tell them to shove it)
My experience of Cartex is excellent if they have the cartridges in stock. If they dont then you may get good service or it may be dire. The last time I had a poor service they did send me a free cartridge to compensate for the delays, so I was happy in the end.
I have only ever ordered from Cartex once and the order arrived quite quickly - so no problem. Most of my orders are with Choice Stationery at click here or Tonezone at click here and also a few from 7 Day Shop, which are an offshore company and by their very name means 7 days for delivery at click here and again no problems.