Carbonite - installation problems

  Chris69 12:24 08 Jul 2008


I've just given up trying to install Carbonite's free trial edition - after 2 hours of trying ...

I've followed all their advice on steps to take :

- disabled Norton Antivirus
- disabled Windows firewall
- restarted computer
- configured Internet connection to recognise click here as a trusted site
- uninstalling Carbonite
- going to my account on the Carbonite site to reinstall

But I still get an error message every time, taking me to a page about Norton Internet Security, advising how to configure the Norton Firewall (which I don't have - I have Norton Systemworks - no Firewall).

I was really keen to try carbonite and then probably to subscribe as it had been recommended in PC Advisor magazine ... but not if I can't install it !

Anyone any ideas on what could be blocking the installation (I use Windows XP SP2 and whilst I use Spybot & Ad-Aware neither are in background operation).

OR - any suggestions of a better on-line back-up service (i.e. one that installs & works !)

Many thanks


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